Move-Out Inspections & Tenant Offboarding

At the expiration of the lease, West End will initiate our tenant offboarding process. It involves several important steps to ensure that the transition is smooth for both the tenant and the landlord.

Key aspects include:

Notice of Move-Out: The tenant informs the landlord of their intention to move out, usually through formal written notice as specified in the lease agreement.
Final Walkthrough or Inspection: The landlord or property manager conducts a walkthrough to assess the property's condition, checking for damages, cleanliness, and whether the tenant has fulfilled their responsibilities outlined in the lease.
Property Cleaning and Repairs: The tenant often cleans the property and may address minor repairs to ensure they meet the standards for getting their security deposit returned.
Returning Keys: The tenant hands over keys and other access items like garage door openers to the landlord.
Security Deposit Settlement: The landlord reviews the property's condition and returns the security deposit, deducting costs for any damages or cleaning required beyond normal wear and tear.

Tenant move-outs are an important part of property management, as they ensure the property is ready for the next tenant.

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Rent Collection

Efficient rent collection and accurate financial reporting are the backbone of successful property management.

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Maintenance Facilitation

Ensuring your property is in good condition is essential. Our Property managers are responsible for routine maintenance and emergency repairs to keep the property safe and fit for occupancy.

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Financial Reporting

West End's modern property management accounting utilizes technology to streamline operations, generate reports, and provide real-time financial insights. It plays a crucial role in ensuring profitability and efficient management of properties.

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Move-Out Coordination

At the end of the lease, West End will coordinate the move-out with the tenant to review the condition of the property, collect keys and go over any further tenant offboarding information.

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Turnover Services

West End will help you get ready for the next tenant with our trusted vendors, both in-house and in network. West End can handle anything!

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Owner Portal Access

The Owner Portal (available as a mobile app) provides our clients with on-demand access to their property data, documents, and action items to give real time visibility to the activity of your property.

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Tenant Portal Access

Our valued residents are provided an online portal system to conveniently pay recurring charges (if they are enrolled in our online payments platform), submit maintenance requests, access shared documents and more.

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Owner FAQs

Are there any upfront fees?

We believe in transparency and do not charge upfront fees or marketing charges. Our fee structure is straightforward, and we only get paid when you receive rent for your property.
How does West End Management and Leasing Services handle lease agreements?

We prepare comprehensive lease agreements that protect the property owner's interests while complying with all relevant laws and regulations. Our team also ensures that all parties fully understand the lease terms.
Who signs the lease?

In continuing our full transparency approach, West End constructs the lease on behalf of our clients and sends it to both parties (tenant/owner) for final review and signature. This approach allows for FULL DISCLOSURE of the exact terms and fees of the lease for their property.

Does West End charge the tenant any fees I'm not aware of?

Although there are companies that do charge tenants for "move-in" fees and "renewal fees" and keep the funds, West End does not unnecessarily charge the tenant fees.
What kind of financial reporting can I expect?

Owners receive detailed monthly financial reports through our secure online portal. These reports include all income and expenses related to your property, giving you a clear picture of your investment's performance.
What happens if a tenant needs to be evicted?

Our team is experienced in handling evictions in compliance with state laws. We manage the entire eviction process, from serving notices to representing the property owner in court if necessary.
How are maintenance and repairs handled?

West End Management and Leasing Services has a network of trusted contractors and vendors to address maintenance and repair issues promptly. We also offer 24/7 emergency repair services to ensure your property and tenants are well taken care of.