It's Move-In Day!

Our specialist will meet the new tenant at the property to provide an orientation on how to use the systems, where to find important features of the property (water shut-off, electrical panel) and much more!

At this point, the tenant would have received information about our Tenant Portal. This online resource allows tenants to pay rent, submit work orders and review their ledger.

At the orientation, we also:

Handover keys, garage door openers and/or door codes
Go through a tenant move-in inspection document
Provide any special instructions the Owner may have wanted us to provide

In addition to the above, West End supplies an informative "Tenant Handbook" to the new tenant. This invaluable resource provides further instruction to the tenants regarding items outside the terms of the lease. For example, hardwood floor maintenance, granite maintenance, stainless steel care, etc.

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Owner FAQs

Are there any upfront fees?

We believe in transparency and do not charge upfront fees or marketing charges. Our fee structure is straightforward, and we only get paid when you receive rent for your property.
How does West End Management and Leasing Services handle lease agreements?

We prepare comprehensive lease agreements that protect the property owner's interests while complying with all relevant laws and regulations. Our team also ensures that all parties fully understand the lease terms.
Who signs the lease?

In continuing our full transparency approach, West End constructs the lease on behalf of our clients and sends it to both parties (tenant/owner) for final review and signature. This approach allows for FULL DISCLOSURE of the exact terms and fees of the lease for their property.

Does West End charge the tenant any fees I'm not aware of?

Although there are companies that do charge tenants for "move-in" fees and "renewal fees" and keep the funds, West End does not unnecessarily charge the tenant fees.
What kind of financial reporting can I expect?

Owners receive detailed monthly financial reports through our secure online portal. These reports include all income and expenses related to your property, giving you a clear picture of your investment's performance.
What happens if a tenant needs to be evicted?

Our team is experienced in handling evictions in compliance with state laws. We manage the entire eviction process, from serving notices to representing the property owner in court if necessary.
How are maintenance and repairs handled?

West End Management and Leasing Services has a network of trusted contractors and vendors to address maintenance and repair issues promptly. We also offer 24/7 emergency repair services to ensure your property and tenants are well taken care of.